Class 9 English Unit 5: Reading II: Apology of JetBlue for Customers

 

Reading II: Apology of JetBlue for Customers

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Vocabulary

·        disrupted /dɪsˈrʌptɪd/ adjective; interrupted

·        crewmembers /ˈkruːˌmɛmbəz/ noun; members of a crew

·        hindering /ˈhɪndərɪŋ/ verb (present participle); obstructing

·        inconvenience /ˌɪnkənˈviːniəns/ noun; trouble

·        emerge /ɪˈmɜːdʒ/ verb; come out

·        ethics /ˈɛθɪks/ noun; moral principles

·        norms /nɔːmz/ noun; standards

·        values /ˈvæljuːz/ noun; principles

·        embarrassed /ɪmˈbærəst/ adjective; ashamed

·        severe /sɪˈvɪə/ adjective; harsh

·        scarce /skɛəs/ adjective; limited

·        frustration /frʌˈstreɪʃən/ noun; annoyance

·        implementing /ˈɪmplɪˌmɛntɪŋ/ verb (the present participle); putting into effect

·        bill of rights /bɪl əv raɪts/ noun phrase; statement of rights

·        interruption /ˌɪntəˈrʌpʃən/ noun; disturbance

·        compensation /ˌkɒmpɛnˈseɪʃən/ noun; reimbursement

·        deserved /dɪˈzɜːvd/ adjective; merited

A.   Match the words in column A with their meanings in column B. (Answers only)

Column A	Column B
a.      disrupt	iii. to make it difficult for something to continue in the normal way
b.     crewmembers	v. all the people working on a ship, plane, etc.
c.      hinder	iv. to make it difficult for somebody to do something or for something to happen
d.     inconvenience	ii. trouble or problem, especially concerning what you need or would like yourself
e.      emerge	i. to come out of a dark, confined or hidden place

B. Answer the following questions.

a.      Who has written the letter?

David Neeleman has written the letter.

b.     Who is it addressed to?

This letter is addressed to the JetBlue customers.

c.      How long has JetBlue been serving its customers?

JetBlue has been serving for seven years.

d.     What was the main cause of inconvenience to the passengers?

The main cause of inconvenience to the passengers was the ice storm.

e.      What sort of service does this company promise?

This company promises to provide reliable and customer-responsive flights.

f.       What does the JetBlue Airways Customer Bill of Rights contain?

The JetBlue Airways Customer Bill of Rights contains the details of compensation for customers.

C.    Have you ever faced any problems when travelling on holidays or to another village or town? Develop a short paragraph on it.

During a flight to Kathmandu last year, I encountered a frustrating issue when my checked luggage was misplaced. After landing, I waited at the baggage claim area, but my suitcase never arrived. I immediately reported it to the airline staff, who informed me that it might have been sent to another destination by mistake. Without my clothes and essentials, I had to buy new ones going to Thamel, which was an unexpected expense. The airline located my bag after two days and delivered it to my hotel, but the delay caused inconvenience. Another time, while traveling by bus to Jhapa, the air conditioning stopped working midway, making the journey extremely uncomfortable in the summer heat. The driver couldn’t fix it, and we had to bear the heat for hours. Such experiences teach us to always carry essentials in hand luggage and be prepared for unexpected troubles.

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