Vocabulary in Communication Situations Unit 3 Business English BBS First year
Vocabulary in Communication Situations
Different types of vocabulary are used in different communication situations, but most of the business communication situations are oral in nature. In this section, the vocabularies used in writing situations and speaking situations are sampled:
Writing Situations: The vocabulary used in different writing situations are presented below:
Requesting information:
· I am writing to inquire about
· Could you please send me…………
Responding to request
· Thank you for your interest ………
· If you have further questions, please contact…….
Thanking with goodwill
· Thank you for your hospitality
· I want to congratulate you on your new ………..
Introducing the product or service
· This product is designed to ……..
· Next month, we are launching our new ……
Citing or Referring
· I am writing to reference to ……….
· Please, refer to the enclosed invoice…….
Confirming
· I would like to confirm what we discussed yesterday………
· I am writing to confirm to …………..
Notifying
· Please, be informed that …………..
· I am happy to inform you that…………
Offering assistance
· We would be happy to ……..
· If we can be of assistance, please let us know………
Speaking Situations: Different types of speaking situations with specific business vocabulary are sampled below:
Link for video: https://www.youtube.com/watch?v=mCT_t6-Vgvg
Formal introduction
I'd like to introduce you to my friend, Mr Shahil.
Let me introduce you to my colleague, Rojita Dong.
Starting conversation
How's everything?
How's life? (means 'How are you?')
Asking about present activities
What's new? (means 'What are you doing now?')
Welcoming visitors
Welcome to Laxmi Enterprise. I am Smith.
Describing jobs
What do you do? - I am a salesman.
Where do you work? - I'm a mechanic at Laxmi Enterprise.
Company description
What company do you work for? - I work for Laxmi Enterprise.
What type of business do you do? - We produce ………..
Describing products
Can you give me some information about ……. - This is one of our latest product ……..
Tell me about this product. - It can be used for………
Describing projects
What are your current projects? - We are in the process of …………….
What are you working on at present? We are currently working on ….
Company information
What does your company do? – We produce materials for building construction.
Product information
Could you give me some information on this?
This is one of the top brands of our company. It is our bestselling refrigerator that is the best in its class.
Information about price
What are you asking for this? – This sells for Rs. 2,500.
How much does it run? – It's Rs. 5,000.
Methods of payment
Could you send me an invoice?
May I pay in cash, pay by cheque, pay by QR?
Invitations
Informal: We're going to inaugurate our new shop. Would you like to come along?
I wonder if you would like to ……
Formal: I'd like to invite you to ………….., Would you like to join us for B-day Party at Sima Palace?
Requesting
Informal: Would you ………….?, Could you…………? Would you mind helping…..?
Formal: Could I ask you to ……? Would you mind if I asked you to ………..?
Expressing appreciation
I appreciate your hospitality. Thanks for the delicious dinner.
Apologizing
I'm sorry. I didn't realize that …… Please accept my apologies.
Sharing bad news
I'm sorry to tell you this, but ……. I don't know how to tell you this, but…..
Making suggestions
I don't think you should………… Why don't you …………? If I were you, I would….
Future plans
What are your plans for the future? – We will be visiting ……..
What are you doing this weekend? – I'm going to Kathmandu with my mother.
Asking for favour
Can you take a picture for us? – Could you possibly give me a ride home?
Would you be so kind as to help me in serving food?
Requesting to repeat information
Sorry, I didn't catch that …………….
Would you help me to simplify your statement, please?
Asking for/ giving directions
How do I get to the bus station? Can you tell me the way to bus park?
Go down the street and take right turn walking five minute ahead.
Making appointment
Could I schedule a time to meet with the Campus Chief?
I'd would like to make an appointment with our CEO?
Discussing agenda items
The first item on the agenda is …….. Let's move on to number two.
The first thing we need to discuss is …. First, we have to talk about….
Let's move on to the next topic. Before we move on, I think we should….
Could you clarify that? Why don't we …………
Sorry, I don't agree with you on this topic. What's your opinion on that, Ruju?
The main problem we need to solve is…. What do you think we should do?
I would like to propose that we should….
So, we've decided to ……. The meeting is adjourned.
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